ISO 9001 is the world’s most widespread standard for quality management on services. Certification according to this standard is a milestone in the NMA’s history, achieved after several years of targeted effort in the NMA’s operative departments.
- We are extremely satisfied with achieving this goal. Certification alone, however, does not mean the job is done. We will work continuously to evaluate and refine our internal processes according to the standard, focusing on service and quality that will benefit our end users, says Director General Olav Akselsen of the NMA.
The certification process was completed by accredited certification body Teknologisk Institutt Sertifisering in May, and the formal certificate was presented to the NMA in late June at a ceremony at the main office in Haugesund.